All RRH employees, providers, volunteers and students play a vital role in protecting patient information. Any patient information learned on the job should be kept confidential including verbal, written or electronic disclosures.
Important Health Information Privacy Reminders:
- Protected health information (PHI) should not be physically removed from your facility, unless approved by your leader. When transporting confidential information, please secure the information. Do not leave PHI in your car. Laptops should be secured by locking it in your trunk out of public view.
- PHI (written, videotaped or photographed) should NEVER be posted on social media (Facebook, Twitter, YouTube, Instagram, Snapchat or any social network application).
- Any patient information learned on the job should be kept confidential including verbal, written or electronic disclosures.
- All patient information is confidential and is ONLY to be accessed by those directly involved in the patient’s treatment or payment activities. Do not access your records, your family’s, friends’, VIP’s, etc.
- Limit conversations regarding patients or with patients to locations that are private. Speak softly, take the person to a conference or other private rooms.
- Check EVERY page of a document before handing it to the patient. Handing out someone else’s documents can result in a HIPAA violation/breach.
- Protect patient information from public view or access (for example, computer screens or printed documents).
- Properly discard confidential information by placing it in a confidential recycling container.
As part of our commitment to patients’ privacy, the Rochester Regional Health Privacy Program conducts regular access audits of our electronic systems that contain protected health information. A privacy liaison will contact management to investigate inappropriate access.
Please refer any privacy audit or investigation questions to your privacy liaison or to Elizabeth (Lisa) Wild at (585) 922-9453.