CONGRATULATIONS: Recognizing Excellence Patient Experience Awards

Unity Hospital kicked off their very first Recognizing Excellence Patient Experience Awards at the Unity leadership meeting on August 6. Two employees were honored with this award.



Erika Diamond, RN, 4100 –

She does such a wonderful job…not only with our father, but with all her patients. She makes dad happier.” – Family member

Erika received the most Recognizing Excellence cards from patients and families, and is known by her leaders as “extremely hardworking with the biggest heart.” It is clear that her patients and their partners in care appreciate that she puts her whole heart into her work.

Kenneth Durham, Hospitality Assistant –

Kenneth, the gentleman who delivered the meal trays, was so pleasant and kind. He always asked if he could help.” – 3rd floor patient

Over 380 staff members were recognized in comments provided through patient surveys and Kenneth received the most positive comments out of everyone recognized from these surveys. He is described by his leaders as “taking the hospital feel out of the room and bringing the patient into a fine dining experience that leaves them in awe.”

The Unity Recognizing Excellence Patient Experience Awards are awarded twice per year to staff members who demonstrate extraordinary compassion and aptitude for creating a consistent and superior patient experience. Winners are selected from Recognizing Excellence cards, patient feedback surveys, and compliment letters. Eligible staff members include those who interface directly with patients and are identified by name in one of the above mentioned forms of positive feedback. Leaders and providers are not eligible. Winners will be featured in a display in the hospital lobby.

Unity Hospital’s Recognizing Excellence Patient Experience Awards are made possible by a generous donation from the Nanavati Family