Employee Benefits

At Rochester Regional Health we’re committed to providing access to benefits that can make a real difference for you and your loved ones. The right combination of benefits can help protect you and your family.

Enrollment Tools

Questions & Support

   HR Benefits
   HR Retirement
   Phone: (585) 922-1100
   Fax: (585) 922-1150


We are pleased to announce that beginning in July, 401(k), 403(b), and 457(b) plans will be transitioned to Fidelity Investments®. The many benefits include world-class customer service accessible online, on campus, and at Fidelity Investor Centers – as well as a consistent range of investment options offered at a lower cost to plan participants. Please review the Transition Guides below for details, and take advantage of the additional resources available on this page.

Employees are encouraged to review additional information on Fidelity’s microsite, which is specifically designed for this transition. Visit
Login to make your investment elections and add beneficiaries to your account here:

401(k) and 403(b) Plans Transition Guide
457(b) Plan Transition Guide

An updated Walk-in Session schedule will be released soon. 

Employees are encouraged to schedule a meeting with a Fidelity representative for one-on-one assistance. To schedule a meeting, go to


  1. Select “Attending a special event” radio button under the “Start here – what interests you?” Section.
  2. Fill in contact information under the “To see what’s available near you…”
  • Select Work Location = New York
  • Select Employer = Rochester Regional Health
  • Select your Preferred Event Location

Click here to view the one-on-one meeting schedule.

Benefits Resources

403(b) 401(k) 457(b) Resources
Retirement Investments

   2021 401(k) and 403(b) Benefits

Fidelity Contact Information:

View webcasts to take advantage of practical advice and financial guidance that will benefit you today, tomorrow and beyond.

 401(k) Enrollment Guide
 403(b) Enrollment Guide
 401(k) 403(b) Retirement Savings Plan Summary
 457(b) Deferred Compensation Plan Summary
 Beneficiary/Investment Step-by-Step Guide
Keep your Retirement On Track
  Managing Your Workplace Savings Plan Account Online

Schedule an Appointment:
  Schedule a private appointment

  1. Select “Attending a special event” radio button under the “Start here – what interests you?” Section.
  2. Fill in contact information under the “To see what’s available near you…”

Consultations and Workshops: or call 800-642-7131

Medical Plans

Create an Excellus Account/Mobile App
Find a Rochester Regional Health Lab Location

   2021 Medical Plans

Medical Plan Types

Consumer Driven Healthcare Plan (CDHP)
2021 CDHP Benefit Summary 
2021 Benefit Booklet – CDHP

Preventive Services


Copay Plan
2021 Copay Benefits Summary
2021 Benefit Booklet – CoPay

Preventive Services

Additional Medical Plan Links
BlueCard Travel Program
 BCBS Global Core

Submit Medical Claim to Excellus
Medical Claim Form

Authorization to Disclose Health Information
Protected Health Information Form

Medical FAQ


Maintenance Medication Eligible Pharmacies:

The General Apothecary- Rochester General Hospital
(585) 922-3970
Rochester General Hospital Campus- Medical Office Building
1415 Portland Ave, Suite 125

United Memorial Medical Center Pharmacy
(585) 815-6736

United Memorial Medical Center Campus –  Employee Entrance Ground Floor

127 North St

Park Ridge Apothecary
(585) 723-7340
Rochester Regional Health Unity Campus- Professional Office Building
1561 Long Pond Road

Riedman Pharmacy
(585) 974-5000
Riedman Health Center
1455 East Ridge Road

Rochester Regional Health Wilson Pharmacy
(585) 338-4973
Address: 800 Carter Street, Rochester

Genesee Campus Apothecary (St. Mary’s)

(585) 368-3928
Address: Rochester Regional Health St. Mary’s Campus
89 Genesee Street

Wegmans Home Delivery
 Wegmans Home Delivery Order Form

Express Scripts Pharmacy
(855) 315-5220

 Enroll in Home Delivery
 Express Scripts Home Delivery Form

Prescription List
2021 Maintenance Medication List
2021 Preventive Drug List

2021 Preventive Drug Coverage

3-Tier Formulary Guide


COVID-19 Employee Assistance Program

Employee Assistance Program (EAP) at RRH: EAP is free and available 24/7 to RRH employees and eligible family members. The program features numerous services that may be beneficial during this COVID-19 outbreak, including self-help tools and up to six free video or phone counseling sessions with a mental health professional to ease stress and anxiety.

  • Call 1-800-327-2255
  • Visit
  • Access via the mobile app: BalanceBenefits

EAP also offers a virtual concierge service with a personal assistant who will supply you with information on a variety of topics, such as daycare, eldercare, and more.

EAP Member ID: 8982

  NexGen EAP: How to Access the Web Portal

 NexGen EAP: Counseling

 NexGen EAP: How Your EAP Can Help

 NexGen EAP: Stress Management

  RRH Covid-19 TIP SHEET: Taking Care of Our Own Mental Health

Life Insurance and AD&D

   2021 Life Insurance AD&D

 Evidence of Insurability

Company Code: RRHLINCOLN

  2021 Life and AD&D Benefit Summary

  Certificate of Coverage

Domestic Partnerships

Add a domestic partner to your benefits
Remove a domestic partner from your benefits

Important Tax Information:

If a domestic partner does not qualify as your tax dependent, the IRS requires you to pay the incremental cost of covering your domestic partner and his/her children in an after-tax basis. Also, the value of your domestic partner’s and his/her children’s benefits, provided by Rochester Regional, will be treated as taxable income (or imputed income) for federal and state tax purposes. Rochester Regional will report these taxes on your W-2 form at the end of each year.


Leave Administration
(Short-Term Disability, Paid Family Leave, Family Medical Leave, Military Leave and Long-Term Disability)

To submit a claim, please contact Lincoln Financial:

Family Medical Leave

Things to Know – Family Medical Leave

Long-Term Disability

Military Leave of Absence

Things to Know – Military

Paid Family Leave

Things to Know – Paid Family Leave

Short-Term Disability

Things to Know – Disability

If you would like to use Available Time Off during your leave of absence, please contact your direct supervisor.

Things to Know – Supplementing a Leave

Employees returning from a continuous leave of absence related to their own illness or injury must contact Employee and Occupational Health; employees returning from any continuous leave of absence must contact their direct supervisor, RRH Leave Administration and Lincoln Financial Group to inform them of the return to work date.

Things to Know – Returning From a Continuous Leave

  • Lincoln Financial Group may be reached:
    • (first time users must register using Company Code RRHLINCOLN) or by calling 1-888-778-9217.
  • RRH’s Leave Administration Team may be reached:
    • Employees are encouraged to contact their Leave Partner directly with any questions. The Leave Partner for each employee may be found on the “Benefits, Leave & Retirement” tile in Workday, as well as on the employee’s Workday profile on the “Contact Page” under “Support Roles.”
    • RRH Leave Administration at: 585-922-1100, prompt 5.
    • Email RRH Leave Administration at:
  • Additional Resources
    • Benefits Team –
    • Kronos Team –
    • Payroll –
    • Retirement Team –
    • Tuition Assistance –
    • Workers Compensation –

Pension Calculator 

(For RGH and Unity Employees) 

For plan details, log into Workday and access the Benefits & Retirement application.