CareConnect: Your Questions Answered


Need help navigating CareConnect? There are resources available.

  • Provider Front Line Support:
    • PFLS@rochesterregional.org – Physicians and APPs are encouraged to email their CareConnect related questions, inquiries on opening Requests for Change, and additional requests, including placing orders and customization.
    • For immediate assistance between 8 am- 5 pm, call 585-922-4357, option 8.
  • Care Connect Users:
    • AskCareConnect@rochesterregional.org – End users can reach out about “How to’s”, requesting Knowledge Builders, and assistance with customization.
    • For immediate assistance or to open a Help Desk Ticket, please call 585-922-4357.